Questions, Frequently asked, Find out more about Glen Caring Services

Your Questions Answered

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March 20, 2020

Is Glen Caring registered with the appropriate governing bodies and professional associations?

Yes, we are registered with the Care Quality Commission (CQC), Care Standards Inspectorate Wales (CSIW) and the (SCSWIS) Social Care and Social Work Improvement Scotland. This ensures that we only supply our clients with the highest quality agency workers at all times. All of our accreditations cover our national network of branches.

Will someone visit my home before starting the service?

Yes. A member of Glen Caring will visit all new clients to draw up a holistic care plan and meet you to provide you with your individual service user guide.

What if my condition changes?

If your condition changes we will review and evaluate your care package and make changes where necessary.

How do you ensure that high standards of care are provided?

Firstly all carers are trained to the highest standard and will not proceed to work in the community until we feel they are competent to do so. We also carry out regular unannounced spot checks to ensure carers are following their policies and procedures. Furthermore we carry out regular monitoring visits and reviews with our clients to ensure they are happy with the service we provide. We undertake supervisions and appraisals at regular intervals and all carers have an individual annual training plan and annual health screening checks.

Will I always receive care from the same carer?

We aim to ensure continuity of care at all times but due to staff holidays, sickness and unexpected circumstances their may be times when you may see a new carer. This carer will be fully briefed and aware of your individual needs.

How will my care be managed?

All of our clinical care packages are managed by a Registered Nurse who ensures that each service user’s care is regularly reviewed and managed effectively. Our Registered Nurses are also available to contact should you have any clinical concerns.

How can I provide you with feedback on the service?

You are welcome to ring the area supervisor or the Glen Caring office with any feedback you wish to pass on. We appreciate all types of feedback to ensure we are constantly improving our services. Also monitoring and review visits will take place regularly and are a perfect way to gain face to face feedback.

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